Job description

Job Overview:

We are looking for a highly experienced and detail-oriented Manager / Sr. Manager – International Operations to lead and streamline our outbound operations. The ideal candidate will be responsible for end-to-end planning, coordination, and execution of international travel programs including FIT, GIT, and MICE movements. This role demands strong vendor management, itinerary planning, and crisis handling skills.

Key Responsibilities:

• Manage the seamless execution of international travel itineraries across MICE, FIT and GIT segments. 
• Coordinate with global DMCs, hotels, transport providers, and local partners for all bookings and on-ground arrangements. 
• Ensure timely confirmations, accurate documentation, and smooth communication with suppliers and clients. 
• Review and finalize itineraries in coordination with the sales and product teams. 
• Monitor budgets, service quality, and travel logistics for every movement. 
• Handle escalations and resolve on-ground issues during travel in real-time. 
• Ensure compliance with visa, insurance, and travel regulation requirements for each destination. 
• Manage vendor relationships and negotiate for the best service levels and pricing. 
• Track customer feedback and ensure continuous process improvements. 
• Train and mentor junior operations executives to ensure process efficiency and service excellence. 
• Maintain MIS, reports, and documentation for audits, billing, and reconciliations.